Warranty, Refund and Return

Warranty Policy

At HomiQ Products, we stand by the quality of our products and ensure they come with guarantees that cannot be excluded under Australian Consumer Law. Our warranty policy provides additional coverage to our customers.

Warranty Coverage

HomiQ Products offers a 12-month warranty on products that are found to be faulty or damaged, except in the following cases (subject to Australian Consumer Law):

If a different warranty period is specified on the product listing

Accessories or bonus gifts (as indicated on the product listing)

Damage caused by:

Normal wear and tear

Improper assembly or modification

Abnormal use or abuse

Lack of maintenance or care

Damage to external packaging only

Each warranty claim is assessed on a case-by-case basis. Depending on the situation, we may:

Send missing parts (if applicable)

Provide instructions for self-repair (if applicable)

Replace the product (subject to availability)

Offer an alternative product

Offer a partial or full refund or store credit

How to Make a Warranty Claim

To make a warranty claim for a damaged product or missing parts, please contact HomiQ Products Customer Support with the following details:

Order number

Description of the issue, including whether a refund, credit, or replacement is requested

Clear images or video showing:

The damage or fault

Missing parts (if applicable)

The product in its original packaging (if applicable)

The instruction manual with the fault or missing part clearly indicated (if applicable)

Customers should not dispose of faulty items before a warranty claim is finalized, as we may require inspection. If a return is necessary, we will provide a return label. Customers who return products without an issued label will not be reimbursed for return shipping costs.

If a missing part claim is approved, we will dispatch the replacement part within two business days, subject to availability. If unavailable within a reasonable timeframe, we will provide an alternative solution in accordance with Australian Consumer Law.

Delivery Delays

If an order is delayed, customers must report it within 10 business days of dispatch. We will investigate the delay with our courier partners and provide a resolution in line with Australian Consumer Law.

Refund, Return, and Replacement Policy

Faulty or Damaged Goods

If a customer is entitled to a refund, replacement, or spare part, they must contact Tidy Kitchen Tools Customer Support with the required details. Refunds will be issued to the original payment method. If a product needs to be returned, we will provide further instructions.

If a replacement is required and:

The order address was incorrect due to customer error, a return-to-sender and re-delivery fee may apply.

An incorrect product is returned, neither HomiQ Products nor the supplier will be responsible for returning it to the customer.

Change of Mind Returns

We do not accept change of mind returns for:

Health and safety products

Bulk purchases (including pallet orders)

Opened packages

For eligible change-of-mind returns:

Requests must be made within 14 days of delivery

Customers must contact us with photos/videos of the product in acceptable condition

Returns are at the customer's expense unless otherwise stated

A 10% restocking fee applies to all accepted change-of-mind returns

If a customer cancels an order before receiving it and a Return to Sender (RTS) process is initiated, the refund will be issued after the item is returned to our warehouse, minus the restocking fee.

Product Recalls

In the event of a product recall, we will notify customers and provide guidance on the appropriate steps to take.

For further assistance, please contact HomiQ Products Customer Support.